Below you will find answers to some frequently asked questions for both in-stock ordering and Team Ordering. Please read through carefully and if you still have questions, email us at firstname.lastname@example.org
IN-STOCK ORDER FAQ
Q: I’m not sure what size I need. How do I determine my size?
A: We have very user-friendly sizing guides you can access here
Q: How long will it take to receive my order?
A: In-stock orders ship out on Monday, Wednesday or Friday via Canada Post. Shipping in Canada can take 2-7 business days and shipping internationally can take anywhere from 7-30 business days depending on the destination.
Q: I just received my order and I am not satisfied with the fit. Can I exchange for another size?
A: Yes! DNA Performance Wears accepts exchanges please read our exchange policy here.
Q: I just received my order and I don’t like it. Can I return it?
A: Unfortunately, DNA does not accept returns, but offers in-store credit. Please review our exchange policy before placing your order.
Q: My order says it was delivered but I have not received it yet. What do I do?
A: Please contact us if your order hasn’t arrived and we can create a service ticket with Canada Post to track it down.
TEAM ORDER FAQ
Q: I want to outfit my team. How do I start this process?
A: DNA offers two ways to outfit your men's or women's team! We offer Quick order garments as well as Custom order garments. Quick Order offers simple online shopping to place your order with many pre-designed styles to choose from, while Custom Order offers complete customization of your garment(s). Head to our Team Wear page to select the best option for your team.
Q: I want to do a custom order for my team. How do I get a quote?
A: All you need to do is fill out our Quote Request Form to start your FREE quote! Fill out this form with as much detail as possible and it will be sent directly to our design team to start working on. You will receive your quote within 3-7 business days. Revisions can be made on your quote until you are 100% satisfied!
Q: I have chosen a design from my quote! Now what do I do?
A: Great! The next step would be to place your order by filling out our simple online Custom Order Form. Here you will need to have your fabrics selected from our Fabrics Page as well as the sizes you are requiring. Need help with sizing your athletes? Click here to view our sizing guides or to order a sizing package. Once your order is submitted you will receive an invoice within 1-2 business days.
Q: How long will it take to receive my custom order?
A: DNA will complete your order in the selected time frame chosen on your Custom Order Form. Please keep in mind this is production time only and does not include shipping time.
Q: I need my order for a specific date. Can I rush my order?
A: Yes! DNA offers rush options that can be selected on your Custom Order Form.
Q: Do you have an ordering minimum for custom orders?
A: No! One of the many amazing things about DNA is that we do not require an ordering minimum! So, when you have someone join your team late or an athlete goes through a growth spurt over night, rest easy knowing you can submit an order for 1 leotard if you need!
Q: We received our team order and some athletes are not satisfied with the fit. Can we exchange them?
A: All Quick/ Custom orders are made to your specifications and are therefore final sale. Please review our sizing guide carefully, or order a sizing package. If additional items are needed, a separate order will need to be placed. Please keep in mind leotards are meant to fit snugly against the body. If an athlete is not used to this fit, or wearing a leotard with sleeves they may think that the leotard is too tight when it is actually fitting correctly, and may just need time to adjust.
Q: What is sublimation?
A: Sublimation is a fabric printing process able to creating amazingly vivid and intricate designs without driving up the cost of your garment. For more information on this process, and to view our fabric options for sublimation printing click here.