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Frequently asked questions
Orders
Grips
Discounts
DNA account
Can I change or cancel my order after it's been placed?
Once an order is placed, it’s processed quickly.
Unfortunately, we cannot change or cancel orders once they are fulfilled.
Please review your order carefully before completing your purchase.
I'm unsure about my size. How can I find the right fit?
We have very user-friendly sizing guides you can access here.
Please note that size and fit are individual preferences. As stated in the sizing chart, if a snug fit is not desired, we recommend sizing up.
Consider your athlete’s age when selecting a size to allow room for growth.
If you fall between sizes, choose the one that aligns with the most measurements. We recommend prioritizing the torso measurement for the best fit.
When should you expect your order to arrive?
Orders within Canada usually arrive in 2–7 business days. International orders usually take 7–30 business days, depending on the destination. If you need it sooner, you can choose a faster shipping method at checkout.
I just received my order and I am not satisfied with the fit. Can I exchange for another size?
Yes!
DNA Performance Wears accepts exchanges please read our exchange policy here.
I just received my order, but I’m not satisfied with it. Can I return it?
Unfortunately, DNA does not accept returns, but we do offer in-store credit. Please review our exchange policy before placing your order.
Clearance items are final sale and are not eligible for exchange.
Why are there extra charges on your international order?
If you place an international order, your country may add duties, taxes, tariffs, or currency exchange fees at delivery. These charges are set by the destination country and are not included in our product or shipping prices. You’re responsible for paying them when they apply.
My order says it was delivered but I have not received it yet. What do I do?
If your order shows as delivered but you haven't received it, please follow these steps:
Check around your property – Sometimes packages are left in a secure or hidden location.
Wait a bit – Occasionally, deliveries are marked as complete before reaching the final destination.
Once your order has left our facility and is in the hands of the carrier, it is beyond our control.
Any delays or issues with the shipment are the responsibility of the carrier. We recommend contacting the carrier directly for further updates on your delivery.
If you need any assistance, feel free to reach out to us.
Can you buy DNA Performance Wear in a store?
You can shop DNA Performance Wear online. We do not have physical store locations right now, but you may spot us at meets. Your local gym may also carry our gear.
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